Terms and Conditions

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Privacy Policy
STAR Hospitals (“we”, “us”, “STAR Hospitals”), is the author and publisher of the internet source https://www.starhospitals.in/ (“Website”), is committed to respecting the privacy of every person who shares their information or data with us (“you(r)” or “User(s)”). Your privacy protection is of utmost importance to us and we strive to take due care and protection of the information we receive from you, the User. This privacy policy aims at explaining to you how we collect, share, and protect the personal data of the Users in order to demonstrate our commitment to protecting your privacy and your personal information (“Privacy Policy”/ “Policy”). Any capitalized word has the meaning attributed to it in the Policy hereinafter. This Privacy Policy applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) as per the below-mentioned laws, particularly when you use our Services.
In this regard, we adhere to the law applicable to us, inclusive of
By confirming that you are bound by this privacy policy (by the means provided on this website or app), by using the services, or by otherwise giving us your information, you acknowledge that you understand this privacy policy and its contents, agree to the practices and policies outlined in this privacy policy and hereby consent to our collection, use, and sharing of your information as described in this privacy policy. We reserve the right to change, modify, add, or delete portions of the terms of this privacy policy at any time. If you do not agree with this privacy policy at any time, please exercise restraint from using any of our services or sharing any of your information with us. If you use the services on behalf of someone else (such as your child or a dependant) or an entity, you represent that you are authorized by, and hereby acknowledge that you accept this privacy policy, on such individual’s or entity’s behalf.
STAR Hospitals reserves the right to update and modify this Privacy Policy from time to time, without advance notice, including on account of changes in applicable law. We will, subject to law, however, endeavor not to adversely impair your rights under this Privacy Policy without your explicit consent and will do so by displaying such a change through notice and/or by sending an email of the new terms, based on our discretion or through a notification on the app. We always indicate the date when the last changes were published and we will offer access to archived versions for your review. If you object to the changes of our Policy and wish to no longer use our Services you may contact us in accordance with the terms hereof to deactivate your account. If a User uses our Services after a notice of changes has been sent or published, such a User hereby provides their consent to the changed terms.
In order to provide the best services so as to meet your needs, we may ask you to voluntarily provide us with information that will enable us to personally identify you. You consent, agree, and acknowledge that the kinds of information we may collect about you may include the following:
The methods by which we collect your Personal Information include but are not limited to the following:
All the Personal Information that you voluntarily provide us including sensitive Personal Information as per the SPI Rules, may be used by or processed by STAR Hospitals or its partners for various purposes including but not limited to the following:
We have appointed a grievance officer to address any concerns or grievances that you may have regarding the processing of your Personal Information or of any other nature. If you have any such grievances, please write to our grievance officer at info@starhospitals.in and the officer will reasonably attempt to resolve your issues regarding such usage in a timely manner. If you have further issues you may communicate such a grievance to –
The Grievance Officer,
8-2-596/5, ROAD NO 10, BANJARAHILLS, Hyderabad, Telangana,
Such comments or grievances that are sent to us using email or secure messaging and that pertain to the provision of medical services by us will be shared with our employees and healthcare professionals who are most able to address the comment or question. We will archive such messages once we have made efforts to provide you with a complete and satisfactory response.
Our Refund Policy
Refund and Cancellation Policy for video Consultation payments
This policy is approved by the management of STAR Hospitals and is applicable to all units of STAR Hospitals and its affiliates. This policy is subject to revisions based on the decisions of the management.
Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
Multiple times debiting of Customer’s Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error.
In case the customer has paid the full amount and due to the non-availability of the doctor the consultation cannot be provided. The customer can opt for using the amount as a deposit for any future consultations at STAR Hospitals.
If the services have not been availed and the customer does not intend to keep it as a deposit with STAR Hospitals. The customer can send an email to info@starhospitals.in in the detailed format shared in Annexure 1 below.
The refund request will be processed manually after due verification. If the claim is found valid the eligible amount will be refunded by STAR Hospitals through electronic mode within the next Seven (7) working days from the date of receiving the email request in the format shared in Annexure 1 below.
It may take 3 to 21 working days for the payment to reflect in your bank account depending on your bank's policy.
The company assumes no responsibility and shall incur no liability if it is unable to effect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
If the payment instructions(s) issued by you is/are incomplete, inaccurate, and invalid.
If the receiving bank refuses or delays in honoring the Payment instruction(s).
Circumstances beyond the control of the Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, and systems failures like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
In case the payment is not effected for any reason, you will be intimated about the failed payment by e-mail.
User agrees that Company, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate his/her account (or any part thereof) or use of the services and remove and discard all or any part of his/her account, user profile, or his/her recipient profile, at any time. Company may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. User agrees that any termination of his/her access to the Service or any account he/she may have or portion thereof may be effected without prior notice, and also agree that the company will not be liable to the user or any third party for any such termination. Any suspected, fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies the company may have at law or in equity. Upon termination for any reason, the user agrees to stop using the services immediately.
Company may elect to resolve any dispute, controversy, or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act 1996, Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.
Governing Law & Jurisdiction: Subject to the foregoing, it is hereby expressly agreed and declared that the court of competent jurisdiction in Hyderabad alone shall have jurisdiction with respect to matters pertaining hereto.
Annexure 1
In case of a refund, the Customer should email to info@starhospitals.in with the following details. Do send the refund details from the registered email ID or the ID used for raising the Video Consultation Request.
Patient Name: Mentioned while booking the Video Consult request
Ph No: Mentioned while booking the Video Consult request
Email ID: Mentioned while booking the Video Consult request
City: Mentioned while booking the Video Consult request
Unit (Hospital Location) To which the Request was raised
Payment Transaction ID: The date on which the request was raised
Transaction Date: The date on which the request was raised
Account No:
Account Holder Name:
IFSC Code: