In this section we provide a range of information that will help tell you what to expect when you come to STAR Hospitals. This includes coming for an appointment (outpatient), to stay overnight (inpatient) or for surgery (sometimes known as elective care) at our hospital. We have also provided information for people visiting friends and relatives. This also explains what it would be useful for you to bring with you, the staff who might be treating you and what will happen during your stay. Each patient and individual case is different and we aim to make your experience/stay at STAR Hospitals as comfortable and easy for you as possible.
Before your appointment:
Your care is our main priority. We endeavour to make your stay as comfortable as possible when you arrive. We have prepared some information about our hospital and what to expect during your stay which we hope will answer any questions you.
Plan to reach the hospital at the advised time.
The patient should be accompanied by an attendant to help settling in.
Health Insurance (for those under a health insurance scheme)
We have an in house TPA desk to assist you in processing your health insurance claims. Please note that the following will need to be taken into consideration for processing your health insurance claims:
The following documents are a must for the insurance claims:
STAR Hospitals is an accredited centre by the following Health Insurance:
Your care is most important to us. We strive to bring world class medical facilities and world leading specialists to you. It is important that you are involved in your care as much as you want to be.
During your stay at STAR Hospitals we will do everything we can to make you feel comfortable. The doctors who work closely with your consultant will treat you on a day-to-day basis. Please ask the team caring for you if you would like to discuss your care or have any questions answered.
Discharge Date and Time
Your discharge date will be decided between you and your Consultant, who is responsible for your care during your stay. We kindly ask for your co-operation in vacating your room by 11am to allow us time to prepare for the next patient admitted into our care. On the day of your discharge please get in touch with the Admissions/Discharge Office, located in the main reception area, to allow the staff to settle your account.
Feedback Forms / Comment Cards
We welcome your comments and suggestions regarding any aspect of our care and services and would appreciate you taking the time to complete a feedback form before you leave. These are located in your room or will be handed to you by patient relation executives or nurse in-charge of your care.
Where possible try and arrange for a family member or friend to collect you. If you would like to travel by taxi the ward staff will be happy to arrange this for you.
You have received an appointment to attend our outpatient clinic. We hope you find this information about the hospital and what to expect during your visit helpful and if you do have any further questions, please don't hesitate to ask a member of our staff.
What to bring
When you arrive at STAR Hospitals, please make sure to bring the following:
About Your Visit
If this is your first visit to STAR Hospitals, please plan to arrive about half an hour before your scheduled appointment in order to register and complete necessary insurance and billing information. Please allow extra time for commuting at rush-hour. Upon arrival you must register; registration desks are located at 1st Floor and 3rd Floor.
Visiting is an important part of the hospital experience. We welcome visitors to patients but have set visiting times in place to help ensure patients get adequate rest and that staff can carry out the tasks they need to through the day.