Uplifting Patient Care, Together
Pramana Hall (Terrace), STAR Hospitals,
Nanakramguda
The STAR Hospitals Quality Conclave 2025 brings together leading voices in healthcare quality, safety, and innovation. With a central theme of Building a Culture of Quality in Healthcare The conclave aims to foster sustainable change through leadership, collaboration, and evidence-based practices with keynote addresses, expert talks, and panel discussions.
Balancing Financial Sustainability with Quality Excellence
Explore practical strategies and insights that demonstrate how healthcare institutions can achieve financial health while prioritising patient outcomes and service quality.
Humanising Healthcare
Deep dive into the behavioural, communicative and experiential aspects that bring empathy and compassion back to the heart of patient care.
Strengthening Clinical Quality
Understand the latest evidence-based practices to eliminate myths, strengthen Clinical Quality Systems and build safer healthcare environments for patients and staff alike
SPEKAERS
Our Amazing & learned
event Speakers
Dr. Ramesh Gudapati
Joint Managing DirectorSTAR Hospitals Group, Hyderabad
Dr. PV Ramana Murthy
Independent Director, C-Suite Coach,HR Consultant, Lawyer,
Bestselling Author, Former Global CHRO - Indian Hotels Company Ltd (Taj),
Former CHRO - India, Nepal & Bangladesh, Coca-Cola
Dr. Alexander Thomas
Founder & PatronAHPI, ANBAI and CAHO
Mahadevan (Mahad) Narayanamoni
Senior Advisor - TPG Capital,Co-Founder & Chairman - Akna Medical Pvt Ltd
Dr. Gopichand Mannam
Managing DirectorSTAR Hospitals Group, Hyderabad
Dr. Evita Fernandez
ChairpersonFernandez Foundation
Dr. Hari Prasad
Group Chairman &Non-Executive Director
CARE Hospitals
Sarang Deo
Professor, Operations ManagementDeputy Dean - Faculty & Research,
Executive Director - Max Institute of Healthcare Management (MIHM)
Ratan Jalan
Founder & Managing DirectorMedium Healthcare Consulting
Prof. Ms. Nadira Chaturvedi
Co-ChairPatients for Patient Safety Foundation (PFPSF), India
Dr. Indhu Arneja
Founder & DirectorIndian Institute of Healthcare Communication (IIHC), Delhi
Col. Rajgopal M
FounderTranscendOrg
Dr. Mabel Vasnaik
HOD and Consultant -Emergency Medicine
Manipal Hospitals, Bengaluru
Dr. Mahesh Joshi
Previous Executive Co-Chairman,Society for Emergency
Medicine India
Dr. Pawan Reddy
Medical Director & HeadCritical Care Medicine
Arete Hospitals
Dr. Chandana
Group Head -Critical Care Medicine
STAR Hospitals, Hyderabad
Dr. Rahul Katta
Group Head -Emergency Medicine
STAR Hospitals, Hyderabad
Precila Fernandes
Director NursingMedanta Hospital, Lucknow
Dr. Sangeeta Sharma
Professor & HeadDepartment of Neuropsychopharmacology,
Institute of Human Behaviour & Allied Sciences, Delhi
Dr. Ranganathan Iyer
Consultant MicrobiologistRainbow Hospital
STAR Hospitals Super Speciality Hospital
Health Care Conference
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STAR Healthcare Quality Conclave 2025
STAR Hospitals Super Speciality Hospital
Our Events Schedule Plan
Registration & Welcome
(Participants check-in and networking)
Inaugural Address
Keynote Address
HR Consultant, Lawyer,
Bestselling Author, Former Global CHRO - Indian Hotels Company Ltd (Taj),
Former CHRO - India, Nepal & Bangladesh, Coca-Cola
Session 1: Creating a Quality Culture in Healthcare
Talk
Talk
Balancing financial sustainability with quality improvement. Investor’s perspectives on the importance of quality in healthcare.
Mahadevan (Mahad) Narayanamoni
Senior Advisor - TPG Capital,Co-Founder & Chairman - Akna Medical Pvt Ltd
Panel Discussion
Leadership’s role in sustaining quality. Measuring quality metrics and validation. Implementing a culture of continuous improvement.
STAR Hospitals Group, Hyderabad
Fernandez Foundation
Mahadevan (Mahad) Narayanamoni
Senior Advisor - TPG Capital,Co-Founder & Chairman - Akna Medical Pvt Ltd
Non-Executive Director
CARE Hospitals
Deputy Dean - Faculty & Research,
Executive Director - Max Institute of Healthcare Management (MIHM)
Lunch
Session 2: Patient Experience – Humanising Healthcare
Talk
Empathy-driven service as a catalyst for meaningful patient experience. How behaviour, language and interaction shape patient experience. Sustained service excellence as the foundation for patient-centred care.
Talk
Overcome barriers with education, simple communication and leadership support. Integrating patients in healthcare decision-making.
Talk
Exploring how communication practices influence patient trust and clinical outcomes. How improving communication at every level of care enhances safety, reduces error and improves satisfaction.
Indian Institute of Healthcare Communication (IIHC), Delhi
Lunch Break
Talk
From hiring to culture-building: How HR drives patient-centered outcomes. Creating seamless patient journeys through strategic human resource practices.
Session 3: Patient Safety & Innovation
Panel Discussion
Insights from best practices in Emergency Medicine. Trends, innovation & best practices in ICU settings. Ensuring quality in a high acuity setting.
Emergency Medicine,
Manipal Hospitals, Bengaluru
Society for Emergency
Medicine India
Critical Care Medicine,
Arete Hospitals
Critical Care Medicine,
STAR Hospitals, Hyderabad
Emergency Medicine,
STAR Hospitals, Hyderabad
Talk
Strategies to sustain nursing quality and safety during workforce challenges. Lessons from leading institutions on maintaining care standards under pressure. Encouraging open communication and reporting of errors.
Session 4: Capsule Session – The Prescience of Patient Safety
Talk
Strategies to build a system-wide culture of safety across the medication management process. Translating JCI standards into real-world workflows that reduce harm and enhance patient trust.
Department of Neuropsychopharmacology,
Institute of Human Behaviour & Allied Sciences, Delhi
Talk
Bridging the gap between traditional practices and current standards of infection safety. Promoting a culture of accuracy and accountability in infection control aligned with global best practices.
Tea Break
Session 5: Success Stories in Quality Change Management
Presentation of Top 3 Submissions
Recognising innovation, resilience and collaboration in driving patient-centred care. Showcasing real-world quality improvement initiatives that delivered measurable outcomes.
Closing Session
Consent for Communication