PATIENTS’ RIGHTS AND RESPONSIBILITIES

Patients’ Charter

It is the aim of STAR Hospitals to provide and maintain excellent standards of care for our patients. We will respect your rights and inform you of your responsibilities to ensure that you receive the best possible care,

What to Expect from Us:

Medical Care and Treatment: Appropriate and timely medical care that is in your best interest. Considerate and respectful medical care that acknowledges your spiritual beliefs. Care delivered in a clean and safe environment.

Information: Information you need and require about your medical condition and be informed of the staff who will be involved in your care. Information about hospital services and their cost.

Consent: You are entitled to participate in the decisions about medical investigations and treatments you will receive. You will generally be asked to give your consent before any of these investigations or treatments are carried out, except during emergencies when your family or next of kin will be informed.

Confidentiality: You can be assured that all your personal medical information will be treated as strictly confidential.

Privacy: You are entitled to reasonable privacy during consultations and examinations.

Complaints: If you are unhappy with any aspect of your care, you are entitled to make a complaint. This complaint will be dealt with fairly and promptly and you will be informed of the outcome. Our management guarantees that all complaints will be treated in accordance with our Complaints Policy.

What we expect from you:

  • We ask you to participate as much as possible in decisions regarding your care as you are an important judge for your care.
  • The more information we have, the better we will be able to assess and treat your condition. We ask you to provide us with accurate and complete information about any previous medical history, medications and other facts that may affect your healthcare.
  • Have consideration for your fellow patients, their families and hospital staff.
  • Let us know if you do not understand any aspect of the information given to you. We are always happy to explain your treatment in a way which is easy to understand.
  • Provide us with accurate and up to date financial and health insurance information.
  • Keep your hospital appointment or give reasonable notice if you need to cancel and re-schedule an appointment.
  • Comply with care agreed upon with your care providers.
  • Follow the Hospital’s Health and Safety policies, including our smoking policy.

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